This Privacy Policy applies to the website nutrihaul.com (the “Website”) operated by Nutrihaul Private Limited (“NutriHaul,” “we,” “us,” or “our”). This policy is compliant with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Act, 2000.
By visiting our Website or placing an order, you acknowledge that you have read this Privacy Policy and consent to the practices described herein.

What Information We Collect

We collect only the information needed to process your order, improve our service, and communicate with you. This includes:
• Identity data: your name, email address, phone number.
• Delivery data: shipping address, city, pin code, state.
• Transaction data: order history, products purchased, payment confirmation reference. We do not store your card number, CVV, or UPI PIN — these are handled exclusively by our PCI-DSS compliant payment gateway ([Insert Payment Gateway Name]).
• Device and usage data: IP address, browser type, pages visited, time on site — collected via cookies and analytics tools ([Insert Analytics Tool]).
• Communications data: any messages you send us via email, WhatsApp, or our contact form.

Why We Collect It (Purpose Limitation)

We collect and use your personal data only for the following specific purposes:
• To process, fulfil, and deliver your order.
• To send you order confirmation, shipping updates, and delivery notifications.
• To respond to queries, complaints, or refund requests.
• To improve our Website and product offerings through aggregated, anonymised usage analytics.
• To send you marketing communications only if you have given us explicit consent at the time of purchase or sign-up. You may withdraw this consent at any time.
• To comply with applicable law, regulatory requirements, or a valid court order.

Who We Share Your Data With

We do not sell your personal data. We share it only where strictly necessary:
• Logistics partners: courier and delivery companies (e.g., [Insert Courier Partner Name]) receive your name, phone, and delivery address to complete your shipment.
• Payment processors: your payment information is transmitted securely to [INSERT GATEWAY]. We receive only a transaction confirmation and order ID.
• Technology providers: our website host and email platform may have access to your data as part of operating our infrastructure. These providers are contractually bound to protect your data.
• Legal authorities: if required by a court order, government direction, or to prevent fraud or harm.
We do not share your data with advertisers or third-party data brokers.

Your Rights as a Data Principal

Under the DPDP Act, 2023, you have the following rights:
• Right to access: you may request a summary of what personal data we hold about you.
• Right to correct: you may request correction of inaccurate or incomplete data.
• Right to erasure: you may request deletion of your data, subject to legal retention obligations (e.g., GST invoice retention).
• Right to withdraw consent: you may withdraw marketing consent at any time by emailing us or clicking ‘Unsubscribe’ in any email we send.
• Right to grievance redressal: if you believe we have mishandled your data, you may write to our designated contact (see Section 1.7) and we will respond within 30 days.

Data Retention

We retain your data for as long as necessary to fulfil the purpose for which it was collected. Order records (name, address, purchase history) are retained for a minimum of 5 years to comply with GST and accounting regulations. Marketing consent records are retained until you withdraw consent. Usage data collected via analytics is retained for up to 12 months.

Cookies

Our Website uses cookies to improve your browsing experience and to understand how visitors interact with the site. You may choose to disable cookies in your browser settings; however, this may affect some Website functionality. Where required, we will seek your consent before placing non-essential cookies.

Contact for Privacy Queries

For any privacy-related questions, data requests, or complaints, please write to:
Email: info@nutrihaul.com
Address: Near School No. 11, Choubey Layout, Katol Road, Nagpur – 441302, Maharashtra
We aim to respond to all privacy-related queries within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date at the top and, where appropriate, notify you by email. Continued use of the Website after any change constitutes acceptance of the updated policy.